Shipping Charges

Return Policies

If you change your mind about a jewellery piece or you're not satisfied with your order once you receive it, please contact Bianca and she will be more than happy to discuss ways to resolve your issues. Whether through a resize, repair or exchange, she will ensure all customers have a great experience. Ultimately, you can return your item for a full refund. In accordance with UK law, customers have the right to return items if they make a return request within 14 days of receiving the item and post the item back within a further 14 days. Cost of return packaging is covered by the customer. The refund will then be processed in full within 14 days on the original payment method.