Carat ( Jade )

Shipping Charges

Return Policies

5.1 A complaint is unfounded if the product has not been used in accordance with the directions for use, the product has been used improperly, has not been used in accordance with its designated use or the defect has occurred as a result of carelessness of the client. 5.2 Products that are the subject of a complaint may only be returned by the client to Sander Mulder after prior written permission from Sander Mulder or after notification from Sander Mulder that they wish the goods to be returned. Sander Mulder is entitled to issue instructions regarding the method of shipment. 5.3 If it is established that the product does not comply with the agreement, Sander Mulder has the choice of replacing the returned products with new products or refunding the invoiced amount. 5.4 If the client wishes not to take delivery of a product for whatever reason, the client is entitled to return the product to Sander Mulder within seven (7) working days of delivery. In this case, return shipments will only be accepted if they are returned undamaged and in the original packaging, whereby the shipping costs must be paid in full by the client. In no case is Sander Mulder responsible or can be held responsible for loss or damage during the return transport. 5.5 Custom designs and/or products which are made/modified to order, can not be returned or refunded under the conditions mentioned in point 5.4. 5.6 If Sander Mulder repairs or replaces faulty goods after a well-founded complaint, Sander Mulder is deemed to have delivered in time even if this results in the exceedance of a deadline specified by the client.