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Cluj-Napoca, Romania Monom is a brand that manages to assert its strength with as...
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1. In accordance with OUG 34/2014, the customer has the right to return new unworn or unused goods within 14 days. Goods should be returned in their original packaging where relevant. They are to be unused other than for the purpose of trying on for fit. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return. The 14-days-period shall begin to run after receipt of this instruction (e.g. via e-mail), but in any event no earlier than the goods have been received by the customer. In order to comply with the 14-days-period, it shall be sufficient for the products in question to have been dispatched as new and unused within this period.
2. In the event of the return of the products, any services and products received, and any profit derived there from, shall be returned.
3. Monom (SC OBLIC DESIGN STUDIO SRL) will only cover shipping costs incurred in returning the product(s) if the return is a result of our error.
4. We only refund the credit card that was used to place the order as obliged by law.
5. In case of a return, you can inform us about your intention by phone, at: +4 0763 408 075, by e-mail at [email protected] or by filling and sending out this form: https://docs.google.com/document/d/1mE8YZzWPtIUoKPAxpDCOP6thdSQMrQZ-oU4Tg6aRI80/edit?usp=sharing This form is a model, it is not mandatory for the return of a product to take place.