Toronto, Canada DDNKA STUDIO
DDNKA- NEW KINEMATIC ACCESSORIES
DDNKA IS A...
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Essentials Returns & Exchanges:
All DDNKA Studio products are custom fabricated to order. Returns, exchanges, and refunds are therefore not accepted. All sales are final. However, if you have any issues with the product, please contact us and we will do our best to accommodate you in resolving your concerns.
Damaged Items & Repairs:
If you experience damage to your purchase due to manufacturing, you may return it to us for inspection. A $30 deposit will be taken before the shipment of your item back to DDNKA. This fee covers the cost of shipping and evaluation. If we determine your merchandise is damaged due to a manufacturing defect, the deposit will be refunded and your item will be repaired /replaced. If we determine that the damage is not caused by manufacturing defect, then we will notify you and let you know of repair services available at cost.
Not considered manufacturing defects:
-The discoloration of precious metals caused by chemicals, make-up, swimming pools and hot tubs, or bathing.
-Wear over time of prongs and precious metals that may require restoration work as a part of normal wear.
-Bent, caught or worn out prong, due to normal wear or other damage.
-Discoloration of the black nylon products.
All fine jewelry can be affected by normal wear, activities or trauma. This is particularly true for rings since hands are regularly used and subject to daily pressure. We do not provide warranties for damage due to normal wear, product loss or theft.
Please note that return shipping for international orders is in the customers responsibility and is not covered by DDNKA Studio.
If a parcel is lost or sent to the wrong address provided, it is not in our ability to refund or exchange the item.
Cancellations will be processed on the day we receive the jewelry back. Once your returned item is inspected, we’ll notify you. The account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.
DDNKA Studio reserves the right to make any amendments to this policy at any time.
Notification of any changes will be published on this page.
If you have any inquiries regarding cancellations or any of our other policies please email us here.