Katalina

Shipping Charges

Destination	First item	Additional Items

Return Policies

SHIPPING Since the majority of our products have hand crafted details, Please note, that we need up to 15 days to complete your order, before shipping. -If you need an urgent delivery, please, send us an email before you order to make sure we have the model you need in stock. -We offer worldwide shipping. -Within the USA we deliver by USPS, for worldwide shipments outside of US countries we use DHL. -As soon as the product is shipped, we will send you a confirmation email with the tracking number of the package of your order. RETURN POLICY If you are not satisfied with the product you ordered, you can return it for an exchange or for a full refund (excluding shipping) within 20 days following after the receipt of your order. TERMS OF RETURNS AND EXCHANGES: -all items must be new, unworn, unused and in original packaging with original tags attached -please note, that Marxz Rosado is not able to return any custom made design object. -the shipping cost, a return or exchange is the customers charge and responsability and will not be covered by Marxz Rosado. We are not responsible for any parcel that may be lost or damaged during shipment back to our studio whether it is a defective item or a return/exchange. We recommend packages be returned via traceable carrier, such as UPS or FEDEX. -We can not guarantee the availability of our items in the webstore. If you wish to exchange your order to an item that is no longer available, we will notify you via email. Marxz Rosado have the right to deny refunds or exchanges if the returned item do not meet our return policy requirements. -all international orders (orders outside of USA) are final sale, no exchanges or returns. HOW TO RETURN: -Before making the return, please write us an email explaining the reason for the return and your further requirements regarding the product exchange or refund. -Please place the sales invoice inside the original box with the items to be returned. Repackage the items and ship the box to: MARXZ ROSADO 258 Calle San Justo APT 4A 00901. San Juan, Puerto Rico -We will email you when the package has arrived, and immediately process a request to credit your card or send you another item, at your request. If you are returning your merchandise for credit due, we will issue you the full credit due back to you according to the original form of payment. Please allow 1-2 days billing cycles for the credit to appear on your credit card statement. Shipping and handling charges are non-refundable, and we are unable to accept COD packages. -If you wish to exchange the item for another product, which has a difference in price, we will send you a new invoice of the balanced payment right after the item is returned. SATISFACTION GUARANTEE It is very important for us that all our customers are satisfied with our products, therefore all your comments and feedbacks regarding the product qualities are very appreciated. -Please keep in mind, that our products contain natural materials and hand crafted details. Please note, that minor variations in colours, texture, and surface, colour changes by time of use, e.g. fading or ageing of wood may possible. The previously mentioned variations and changes are natural processes and part of our design concept that gives character to our products, therefore they can not be considered as defects. -If you think that your product is defective, please inform us by sending an email with your name,date of the purchase order, invoice number, description of the problem, photo of the damaged parts attached. -If the item is considered to be defective by our quality evaluation, shipping costs will be refunded, exchanges will be facilitated if the requested item is in stock. -The product cannot be considered defective if the damages does not happen under normal conditions of use or if it is due to the natural process of a long term usage.