If the goods delivered are not, in the opinion of the Customer, in accordance with the goods ordered or not all goods have been delivered, Customer shall immediately notify Loomiosa by e-mail ([email protected]
) and in any event not later than the fifth working day following the delivery date. Loomiosa is not obliged to deal with complaints that have been received beyond this term. Any complaint filed by Customer must be specified as detailed as possible with digital photos annexed to the e-mail.
If the complaint, according to Loomiosa, is justified, then Loomiosa has the choice: (i) to replace the defect or missing goods, or (ii) to credit Customer the purchase price.
Defect goods may only be returned to Loomiosa at Loomiosa’s expense after Loomiosa has given its prior written approval or Loomiosa requested to return the defect goods. If the goods have not been received within 15 (fifteen) working days, Customer is supposed to keep the goods and to have withdrawn its complaint.
In case of replacement of defective goods or goods taken back, the extra costs for mounting, dismounting or re-installation, change of technical installations and other costs are fully at Customer’s