In accordance with art. 52 D. Lgs. No. 206/2005, the customer who qualifies as a consumer has the right to terminate the purchase contract for any reason, without the need to provide explanations and without any penalty, in terms and in the manner indicated in the following articles.
To exercise the right of termination, the customer must fill in the request form made in the section Orders and send it to Monica Chiozzi at the e-mail address: [email protected]
within 14 working days from the date of receipt of the products, with respect to which the right of termination is exercised.
Once the aforementioned notice of termination has been received, the instructions on the return modalities will be quickly communicated to the customer.
The returned product must arrive to Monica Chiozzi within 14 days of the notice of termination from the customer.
The right of termination shall apply only to the product purchased in its entirety; it is not possible to exercise recess only on one or more parts of the product purchased.
The return may be requested only by the same owner of the order and made at the same address used for the shipment.
The product purchased must be returned intact, not used, washed or otherwise altered, complete with all its parts, equipped with the control tag related to it, the logo and washing labels and internal composition to the garment, and in the original package (including packaging as original boxes and tissue paper, and eventual accessory material), complete with the annexed tax documentation. The packaging must be carefully sealed with adhesive tape in all its sides and openings to prevent leakage, tampering and/or damage to the products inside.
It will be borne by the customer responsibility in case of loss or damage to the products.
The shipping costs related to the return of the product are borne by the customer; in case of restitution outside the Italian territory the customer is also responsible for any import fees and other incidental expenses.
Without prejudice to any costs of restoration for damage made to the original packaging, Monica Chiozzi will reimburse the customer the amount already paid for the purchase of the product within 14 days of receipt.
The customer decays from the possibility of exercising the right of termination, for lack of the essential condition of product integrity (or packaging and/or its contents), in cases where Monica Chiozzi ascerses:
• Also partial use of the product and any accessories;
• The lack of the original packaging;
• The absence of integral elements of the product;
• The absence of the tag attached to the product or the logo or washing and composition labels affixed to the garment;
• Damage to the product for reasons other than its transport.
If the terms and conditions for exercising the right of termination are not complied with, the customer shall not be entitled to reimbursement of sums already paid to the seller. Within 14 days of sending the email with which the non-acceptance of the return will be communicated, the customer may choose to regain, at his own expense, the products in the state in which they were returned to the seller, giving notice to the seller, and according to the modalities that will be communicated. If not, Monica Chiozzi will be able to retain the products, in addition to the sums already paid for their purchase.