If you are not satisfied with any (non-bespoke) Goods purchased from Us you have the right to return them in exchange for a refund.
This does not apply to bespoke Goods. Goods which We have produced or altered to order for you cannot be returned if you change your mind.
If you wish to return Goods to Us you must do so within 7 days of taking delivery (or collecting them from Us), telling Us why you wish to return the Goods.
All Goods must be returned to Us in their original condition .
You may return Goods to Us in person during Our business hours of 9 – 5 Monday - Friday. or you may return them by post or another suitable delivery service of your choice. You are solely responsible for the cost of returning Goods to Us.
You may request that We collect the Goods from you. Please ensure that the Goods are ready for collection at the agreed time and location. We may charge you for collecting Goods.
Refunds will be issued to you immediately if you return Goods to Us in person or within 30 days of Our receipt of the Goods if you return Goods to Us by post or similar delivery service or if We collect the Goods from you.
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