Shadow Chair

Shipping Charges

Return Policies

Our Pledge We strive to keep our customers happy and we will try our very best to remedy any problems that the customer may have with their purchase, all queries will be dealt with quickly and professionally, customers will not be put on hold or passed from person to person. We guarantee that any personal or financial information will be handled with the utmost security and disposed of safely. All Duffy London products are hand made and batch produced from environmental conscious materials, any minor imperfections are evidence of their handmade craftsmanship and make every piece individual and should be cherished for these intricacies. All Duffy London products are made in the UK and are manufactured as close to our base in London as possible, materials are sourced from UK producers wherever viable. Terms and Conditions As our products are handmade to order delivery can take up to 6 weeks, and up to 12 weeks on furniture. Only couriered deliveries are insured. Products sent by Royal Mail are not insured but are sent recorded delivery. Only orders under £50 GBP can be sent by Royal Mail. The majority of our products are made to order or bespoke, as such we do not take returns, unless the product is faulty and that fault is the responsibility of Duffy London. Minor imperfections due to the product being hand made by craftsmen are not considered faults, these are what make the products individual and are evidence of their exclusivity and that they are not just another mass-produced piece. Products made using customers own images and specifications cannot be refunded. Products will need to be returned by the customer in the same condition they were received before any replacement/refund can be issued. Customers must return faulty items within 14 days for replacement/refund. All postage and courier charges are not reimbursable, carriage reimbursement may be offered at the discretion of Duffy London. All products and orders (or part of orders) remain the property of Duffy London until payment is made in full.