Gerard the Giraffe - Charcoal

Shipping Charges

Return Policies

DELIVERY AND SHIPPING Courier may vary depending on order size and destination. If you have any specific requests, such as rush shipping or specific carrier of choice, please contact us at [email protected] INTERNATIONAL ORDERS International orders may be charged additional customs fees or taxes upon entering your country. These additional fees ARE NOT included in the final checkout price. Any and all duties, tariffs, or taxes are the sole responsibility of customers outside of the United States. Please check with your local customs office for detailed information. REVISIONS OR CANCELLATIONS Accepted within 24 hours after order has been placed RETURNS OR EXCHANGES Please contact us to arrange your return or exchange at [email protected]. Only approved returns or exchanges will be processed. We can only accept returns or exchange of items in new and undamaged condition within 30 days of delivery. We cannot accept the return of damaged items. We are not responsible for the cost of return shipping and all items should be packaged appropriately to avoid damage during return transit. There is a 15% restocking fee assessed to every item returned. PRODUCT INFO Each product is a handmade item; any variation amongst items is the result of their handmade nature and cannot be totally avoided and should not be considered a defect. We feel that this type of hands-on craftsmanship brings a level of originality to each piece. DAMAGED ITEMS Open your products immediately. If a product arrives damaged, you must notify us within 3 business days after delivery.