Changes and Cancellations
Cancellations must be made within 5 working days of order confirmation. Orders for custom product and rush orders may not be cancelled. If it is necessary to revise your order, please contact us at
[email protected] within 5 working days from placing your order.
Return Policy
The return of products without a written authorization by 24° Studio will not be accepted. To receive authorization for product return, please contact us at
[email protected]. All returned products must be unused, in original condition and in the original seller box. No refund or credit shall be given for damaged products.
The return shipping is not prepaid, and you will have to pay for shipping yourself.
Refunds are credited after returned items are inspected and accepted. If the item is accepted the refund amount will be credited through the original method of payment.
Claims
All items are carefully inspected and packaged prior to shipment. Please inspect all products upon receipt and notify 24° Studio within 5 working days after receipt of any damage or defects. Failure to notify 24° Studio during five 5 working day period shall constitute acceptance of the product. If items have arrived damaged, please keep the damaged packaging and document damage with photographs. Contact us at
[email protected] for further instructions and replacement.